FAQ
Can I exchange an item purchased on the website?
We do not offer exchanges via our online store.
You can, however, exchange your item at one of our Zadig&Voltaire stores (excluding department store franchises and outlets) for an item of identical or higher value, subject to payment of the price difference, if any.
You have 15 days from the date of receipt of your order to exchange your item(s). If you exchange an item in a Zadig&Voltaire store, the store’s General Terms and Conditions of Sale apply. As a result, you will no longer be entitled to exercise the right of withdrawal applicable to the website.
We recommend that you contact the Zadig&Voltaire store where you wish to exchange your item to check the availability of the product(s) you wish to purchase. You can find contact details for our stores here.
You also have the option of returning your item for a refund and placing a new order online.
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