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FAQ COVID-19

Please find below information about how we are managing the Covid-19 situation at Zadig & Voltaire and with our customers.

1) Are your stores open?

Our stores are now closed in accordance with current government orders for the time being. We are continuing to serve our customers with a new service: visit your store from your own home, get personalised style tips and place your order in complete safety. Click here for more information.

2) Is your e-shop open?

Our online store is open 24/7. Free delivery and returns.

3) Are deliveries taking longer?

Our delivery times are currently unchanged: 3 to 5 working days depending on the destination. However, they may take longer because of the current health situation. 

Exceptionally, for all orders placed between the 30/10/2020 and the 21/12/2020, returns are accepted until 05/01/2021.

4) Can I have my order delivered to a collection point?

Yes, we are still making deliveries to collection points. Some, however, are currently closed in accordance with Belgium government orders. You will find a list of available collection points at the Delivery stage of your order.

5) How are you managing the order preparation process?

The health of our staff and customers remains our top priority. All our teams are required to prepare your orders in strict accordance with the health measures in effect.

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