FAQ

Search
Chevron up icon Back
Faq  /  My account  /  I’ve forgotten my password: how do I reset it?

I’ve forgotten my password: how do I reset it?

If you have forgotten the password associated with your customer account :

- Access the authentication panel by clicking on the My Account icon at the top right of the page on a computer or via the menu on a mobile phone.

- Click on [Forgotten password?]. You will receive an email telling you how to reset your password.

This will include a code to enter and a link you can click directly to access the password reset page, where you will be asked to choose a new password.

If you do not receive the email, please check your junk folder. 

Was this article helpful to you?

Top
Top