Question 1

Return conditions

Accepted Answer

Your item must be returned to us in perfect condition, in its original packaging, not worn, not washed and with its label attached for us to accept its return and process your refund. Bags and leather goods must be returned with their fabric bag. Perfumes must remain sealed in their box under the plastic blister.
Web returns must be made from the country or territory where the order was delivered.
Important: certain items are excluded from the right of withdrawal for health and hygiene reasons. These include tights and fabric face coverings.

Question 2

Return period

Accepted Answer

You have 15 days from the date of receipt of your order to return your item(s).

Question 3

Are there any return costs?

Accepted Answer

If you have any questions about return shipping costs, please click here.

Question 4

How do I return my item?

Accepted Answer

If you have any questions about the returns procedure, please click here.

Question 5

How do I check that my return has arrived?

Accepted Answer

If you have any questions regarding the follow-up of your return, please click here.

Question 6

I did not receive my refund, what should I do?

Accepted Answer

We process your return within 14 days of receipt of the item at our warehouse. After we have checked that the returned product meets our criteria for returns, you will receive an email confirming your refund.
If, however, you do not receive your refund after this period, please contact our Customer Service department via our contact form.

Question 7

Can I exchange an item purchased on the website?

Accepted Answer

We do not offer exchanges via our online store.
You can, however, exchange your item at one of our Zadig&Voltaire stores (excluding department store franchises and outlets) for an item of identical or higher value, subject to payment of the price difference, if any.
You have 15 days from the date of receipt of your order to exchange your item(s). If you exchange an item in a Zadig&Voltaire store, the store’s General Terms and Conditions of Sale apply. As a result, you will no longer be entitled to exercise the right of withdrawal applicable to the website.
We recommend that you contact the Zadig&Voltaire store where you wish to exchange your item to check the availability of the product(s) you wish to purchase. You can find contact details for our stores here.
You also have the option of returning your item for a refund and placing a new order online.

Question 8

How do I return an item in store?

Accepted Answer

It is not possible to return your item to the shop for a refund. Our online returns procedure can be found in [Related Questions].

Despite the great care we take in preparing your order, it may happen that, in exceptional cases, you find a quality defect in your item. In this case, you have 15 days from the date of receipt of your order to return it free of charge, making sure to select the reason for the return.

For any other questions regarding the return of your item, please click here.

FAQ

Returns & exchanges

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