ZV Pass Card Case

Free returns within 15 days from the date of receipt of your order

Login to your account and go to "My orders". Select the number of the order you wish to return in order to generate your return. For any order placed as a guest, please go to the "Make a return" page which you can access through the footer of our website.

Please follow the steps below to return your item(s):

1. Find a container that will fit all of the items you are returning. Also make sure there are no other tracking or shipping labels attached to this container.

2. Place all the items you selected to return, including return documents, into the container and seal it.

3. Print the Return Label and affix it securely to the outside of the package. If an account number is required by the courier company to arrange the collection, it can be found on the shipping label attached to this document.

4. Go to https://locator.dhl.com , choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points.

5. To schedule a pickup by a DHL courier, follow the instructions here.