FAQ
How do I use a promotional code?
To use a promotional code, please access your basket page by adding at least one item beforehand. You can enter your promotional code in the [COUPON] field and then click on [Apply].
If your promotional code does not work, it may be for one of the reasons listed below:
- The code has been entered incorrectly.
- The code is no longer valid. Please check the validity period with one of our advisers.
- Certain conditions do not allow the code to be applied: for example, the code is not valid for a discounted item.
- The code has already been used.
- Your code is linked to your customer account and you need to be logged in to your account to be able to apply it.
Unless otherwise indicated, promotional codes issued by our customer services department are valid only on our online store. It is not possible to use two promotional codes for the same order.
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