Question 1

Which currencies do you accept for payment on the Zadig&Voltaire website?

Accepted Answer

Prices are displayed in euros for all eurozone countries. Prices for other countries are displayed in the local currency.

Question 2

What payment methods are accepted?

Accepted Answer

We offer the following payment methods: Visa, Mastercard, Maestro, Carte Bleue, American Express, PayPal, Klarna and Apple Pay.

Question 3

Is payment on the site completely secure?

Accepted Answer

Payment by credit card on our site is completely secure. The data are encrypted and sent to our service provider ADYEN S.A. The latter is responsible for the automated storage and processing of information relating to each order, including bank details, in a secure environment. Zadig&Voltaire does not hold any sensitive payment data. Payment for each purchase will be verified with the card-issuing bank. Bank confirmation of the payment is needed for us to confirm the order. Otherwise, it will be cancelled. Zadig&Voltaire reserves the right to ask any new customer for proof of their identity to combat fraud and ensure deliveries are correct.

PayPal transactions on our site are completely secure thanks to high-level encryption. You only register your credit card once in your PayPal account. PayPal guarantees that your information will be stored securely so that you do not need to provide it to us. Simply pay using your email address and password. PayPal monitors each transaction 24/7 to combat fraud and email phishing, and to detect identity theft.

Question 4

Why might my credit card be refused?

Accepted Answer

Your credit card could be refused for one of the following reasons: - Your card has expired. Check the expiry date of your card. - You have reached the card's available debit limit. Check the authorised amount of your card with your bank. - One of the details entered is incorrect. Check that you have entered the correct data in the corresponding fields. - Your bank authentication via 3DSecure failed. The 3DSecure validation may have taken too long, or the 3DSecure code entered may have been incorrect. - If your credit card has a dynamic cryptogram (the 3-digit number on the back of your card), it may have automatically changed the time of your payment.

Question 5

Can I ask for a tax rebate?

Accepted Answer

Tax rebates apply only to products purchased in store and taken away by the customer.

Question 6

When will my account be debited for the amount of my order?

Accepted Answer

For orders paid by credit card and PayPal, the funds will be debited when the order is confirmed.

Question 7

How do I use a promotional code?

Accepted Answer

To use a promotional code, please access your basket page by adding at least one item beforehand. You can enter your promotional code in the [COUPON] field and then click on [Apply].
If your promotional code does not work, it may be for one of the reasons listed below:
- The code has been entered incorrectly.
- The code is no longer valid. Please check the validity period with one of our advisers.
- Certain conditions do not allow the code to be applied: for example, the code is not valid for a discounted item.
- The code has already been used.
- Your code is linked to your customer account and you need to be logged in to your account to be able to apply it.
Unless otherwise indicated, promotional codes issued by our customer services department are valid only on our online store. It is not possible to use two promotional codes for the same order.

Question 8

How do I pay by PayPal?

Accepted Answer

At the payment stage, accept the General Terms and Conditions of Sale and then select PayPal. You will be redirected to the PayPal interface. Start by entering the email address associated with the PayPal account. If you already have an account, click on [Next], otherwise click on [Open an account]. Enter your password and choose an existing payment option or save a new bank card. PayPal also offers you the option of paying in 4 instalments, free of charge. Click on [Pay]. You will then be redirected to our online store, which will show that your order has been created. At the same time, you will receive an order confirmation email summarising the item(s) purchased and showing your order number. If you do not receive it, please check your junk folder.

Question 9

I would like to pay by cheque

Accepted Answer

It is not possible to make a payment by cheque via our online shop.

Question 10

How do I get an invoice?

Accepted Answer

You can simply print out an invoice for e-shop orders placed from 21 July 2022. If you have a customer account, log in by clicking on the My Account icon at the top left-hand side of the site on a computer or via the menu on a mobile phone. In the [My Orders and Returns] section, search for your order and access its details. Click on [MY INVOICE] to print your invoice.
If you do not have a customer account and have placed an order as a guest, go to the [Track my order] portal in the footer of our website and access your order information by entering the email address associated with it and the order number.
For all other questions regarding invoices, please click here.

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