Question 1

Store and outlet purchasing policy

Accepted Answer

Items purchased in one of our stores can be exchanged within 14 days on presentation of the receipt. No refunds can be made in store. Sale items cannot be returned or exchanged. All our products are covered by a two-year statutory guarantee of fitness for purpose.

Question 2

How do I reserve a product in store?

Accepted Answer

You can reserve an item online, free of charge and with no obligation to purchase, from the product page [Reserve in store]. Choose the city you want to go to and select the size and colour you need. Click on [NEXT]. A list of stores closest to the chosen location appears. Click on [CHOOSE THIS STORE], enter the reservation information required and then [SUBMIT]. You will receive an SMS and an email with the details of your request. Once the store has confirmed your reservation, you can travel to pick up your item. Reservations are valid for 48 hours.

Question 3

Availability of an item in store

Accepted Answer

To check the availability of an item in store, go to the product page and click on [Reserve in store]. Choose the city where you want to know if your item is available, select the size and colour you need and click on [NEXT]. A list of stores closest to the chosen location appears. If you wish, you can also reserve the product, with no obligation to purchase, in one of our stores or call your chosen store directly so that one of our advisers can assist you.

Question 4

How do I return an item to the store?

Accepted Answer

Zadig&Voltaire stores do not refund purchases made in store or online.

Question 5

Store after-sales service

Accepted Answer

Simply go to one of our stores (excluding department stores and outlets), with your item and your proof of purchase. The in-store teams will be happy to deal with your request. All our products are covered by a two-year statutory guarantee of fitness for purpose, which covers abnormal wear of a product. For more information, please see our General Terms and Conditions of Sale.

Question 6

Where can I find your previous collections?

Accepted Answer

You can find our previous collections in our outlet stores. Please find a list of our stores here.

Question 7

How do I use my gift card?

Accepted Answer

Gift cards are valid for one year in Zadig&Voltaire stores and outlets and can be used on multiple occasions.

Question 8

Unsolicited applications: head office and store roles

Accepted Answer

Please send your application directly to our Human Resources Department at recruitment@zadigetvoltaire.com. You will find our vacancies here.

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