Question 1

After-sales service

Accepted Answer

The quality of our products is our primary concern. Despite the quality controls carried out at the various production stages, you may, under exceptional circumstances, find that your item has a quality fault. For all after-sales service questions, please click here.

Question 2

Care guide

Accepted Answer

Please always refer to the care label on your item. You can additional guidance by visiting the Care Conditions page here.

Question 3

Size guide

Accepted Answer

If you unsure which size you need, please check the Size Guide available for each product description on our website. Simply choose the desired item, click on the [Size Guide] to the right of the product page and check your measurements to find the right size for you. If you make your purchase from a smartphone, simply click on [Select a size] to access the [Size Guide] section.

Question 4

What guarantees are offered on my items?

Accepted Answer

Zadig&Voltaire items are designed to ensure your satisfaction and offer a guarantee of quality. We offer a two-year guarantee from the date of purchase on all items purchased online or in one of our stores. This is a statutory guarantee of fitness for purpose that covers abnormal wear of a product. It does not cover loss, theft or breakage.

Does not cover damages, alterations, or modifications to the products caused by the customer. Does not cover damages caused by intensive use, misuse (direct exposure to light or sunlight, contact with liquid, rain, or food) or mishandling, tearing, and normal wear and tear, or failure to follow care instructions. Does not cover regular use and natural ageing of the product and its components (leather, hardware, textile). Does not cover texture variations, natural marks, or irregularities of natural products (leather or fabric) that are inherent to the product and do not constitute defects.

Please send us a copy of the invoice for any complaint relating to one of your purchases. For more information, please see our General Terms and Conditions of Sale.

Question 5

Can I be notified when an article is (back) in stock?

Accepted Answer

To receive a notification by email when an item or size is (back) in stock, go to the product page and click on [NOTIFY ME BY EMAIL]; make sure you select a size first where necessary (ready-to-wear clothing and shoes). Enter your email address. You can view all your notifications under the [My Notifications] section of your customer account.

Question 6

Can I request gift wrapping?

Accepted Answer

We do not currently offer gift wrapping for online purchases.

FAQ

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