How do I track my order?

You will receive order-tracking notifications by email. You can also track the progress of your order by logging in to your customer account, via the icon at the top right of the site on a computer or at the bottom of the menu on a phone. If you have made your purchase as a guest (without creating a customer account), you can track your order using the [Track my order] portal in the footer of the Zadig&Voltaire site or by clicking here . The portal can also be used by customers with an account.

How do I return my item?

If you have any questions about the returns procedure, please click here .

How do I delete my customer account and my personal data?

If you wish to delete your customer account and your personal data, please contact our customer service advisers via our form . They will be able to assist you. However, data relating to your invoices, warranty-covered products, or your request to exercise your rights cannot be deleted for legal or contractual reasons. These will be deleted once the retention period is reached. Find all the information about the use of your personal data by clicking here .

Can I change the items in my order?

It is not possible to amend your order because it is sent to our logistics provider in real time, as soon as it is created. Once you receive the parcel, you can return one or more items free of charge by printing a prepaid carrier label from our website (this service is available for France and certain other territories). Please refer to the returns procedure for more information on this. You can also exchange items purchased on the internet at a Zadig&Voltaire store (excluding department stores and outlets) for an item of identical or higher value, subject to payment of the price difference, if any. We recommend that you contact the store before you visit to check that the item you want is available. Please refer to the in-store exchange policy for more information on this.

I did not receive my refund, what should I do?

We process your return within 14 days of receipt of the item at our warehouse. After we have checked that the returned product meets our criteria for returns, you will receive an email confirming your refund. If, however, you do not receive your refund after this period, please contact our Customer Service department via our contact form .