FAQ
Are there any return costs?
Returns are free of charge from certain countries and territories, for up to one return per order; shipping costs for additional items are at your expense.
If your order was delivered to one of the countries listed below, you are eligible to obtain a prepaid shipping label that will allow you to deposit the product(s) you wish to return to us at a pick-up point:
Belgium / Germany / France / Denmark / Spain / Estonia / Finland / Latvia / Lithuania / Luxembourg / Netherlands / Portugal / Poland / Slovenia.
For Ireland and Italy, please contact the Zadig&Voltaire Customer Service department so that your return can be collected from your home by our carrier.
If you make a second return on the same order or return the item(s) yourself, the shipping costs will be borne by you. In this case, we recommend that you track the item(s) concerned, since you are responsible for providing proof of return and the associated shipping risks.
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