Question 1

After-sales service

Accepted Answer

The quality of our products is our primary concern.

Despite the quality controls carried out at the various stages of production, on rare occasions, an item you buy may be affected by a quality defect. Whether you bought the item on our website Zadig-et-Voltaire.com or in one of our stores, please contact our Customer Service team using our form and select the reason [After-sales service].

Please specify your order number if you made the purchase on our online store or the name of the store where you made the purchase, the item reference and a description of the problem encountered. Our advisers will get back to you at the earliest opportunity.

Question 2

Care guide

Accepted Answer

Please always refer to the care label on your item. You can additional guidance by visiting the Care Conditions page here.

Question 3

Size guide

Accepted Answer

If you unsure which size you need, please check the Size Guide available for each product description on our website. Simply choose the desired item, click on the [Size Guide] to the right of the product page and check your measurements to find the right size for you. If you make your purchase from a smartphone, simply click on [Select a size] to access the [Size Guide] section.
Please write to our Customer Service department via the contact form for measurements of items that are not already available on the site from the [Product Details] tab.

Question 4

How can I have my item repaired?

Accepted Answer

We repair all manufacturing defects free of charge for up to two years from the date of purchase.

If a repair is not feasible, we can offer you an exchange or return for a credit note (for items purchased in store) or a refund (for items purchased online). Except for manufacturing defects, the cost of any repairs, where feasible, outside the guarantee period, will be borne by the customer.
Please contact our Customer Service department via our form for an expert assessment by choosing the reason [After-Sales Service] and specifying your order number, the reference of the item in question and a description of the problem encountered. Our advisers will come back to you as soon as possible to assist you.

Question 5

What guarantees are offered on my items?

Accepted Answer

Zadig&Voltaire items are designed to ensure your satisfaction and offer a guarantee of quality.

We offer a two-year guarantee from the date of purchase on all items purchased online or in one of our stores. This is a statutory guarantee of fitness for purpose that covers abnormal wear of a product. It does not cover loss, theft or breakage.

Does not cover damages, alterations, or modifications to the products caused by the customer. Does not cover damages caused by intensive use, misuse (direct exposure to light or sunlight, contact with liquid, rain, or food) or mishandling, tearing, and normal wear and tear, or failure to follow care instructions. Does not cover regular use and natural ageing of the product and its components (leather, hardware, textile). Does not cover texture variations, natural marks, or irregularities of natural products (leather or fabric) that are inherent to the product and do not constitute defects.

Please send us a copy of the invoice for any complaint relating to one of your purchases. For more information, please see our General Terms and Conditions of Sale.

Question 6

Can I be notified when an article is (back) in stock?

Accepted Answer

To receive a notification by email when an item or size is (back) in stock :

- Go to the product page,

- Click on [NOTIFY ME BY EMAIL] make sure you select a size first where necessary (ready-to-wear clothing and shoes).

- Enter your email address.

You can view all your notifications under the [My Notifications] section of your customer account.

Question 7

Can I request gift wrapping?

Accepted Answer

We do not currently offer gift wrapping for online purchases.

Question 8

E-Gift Card

Accepted Answer

How does an e-gift card work?

The e-gift card is a prepaid electronic card that you can give as a gift. It allows the recipient to choose their favourite items from our online shop and pay for them using the balance on the card.

The card is valid for one year from receipt of the purchase confirmation email and can be used to purchase any products on the website (with the exception of a new e-gift card). It can be used on one purchase or for several purchases.

The e-gift card is valid only on the website and cannot be used in Zadig&Voltaire stores. It cannot be exchanged, but you can request a refund for your e-gift card within 15 days of the date of purchase.

How do I buy an e-gift card?

To buy an e-gift card, go to our website at the following address: https://zadig-et-voltaire.com/eu/be/p/ZV_GIFTCARDDIG/gift-card-digital

Choose the amount you wish to offer, which can vary from a minimum of €50 to a maximum of €1,000.

Follow the steps to complete your purchase. The purchase of an e-gift card can only be made by bank card and it is not possible to use several promotional codes for the same order.

By choosing the [to print] option, you will receive an email a few moments after the purchase with a summary of the information for using the e-gift card, as well as an attached version in PDF format. You can print this attachment or forward it to the beneficiary.

By choosing the [to send] option, you will receive an email a few moments after the purchase with a summary of the information for using the e-gift card, as well as an attached version in PDF format. The beneficiary will receive these items on the chosen date at 9 a.m. (Paris time). Note that if the chosen date is the same as the date of purchase, the items will be forwarded to the beneficiary a few moments after the purchase.

How do I use the e-gift card to make an online purchase?

When the recipient of the gift card wishes to make a purchase from our online shop, they can add the desired items to their basket. On the payment page, just like any other payment method, they will need to enter the e-gift card codes in the field provided. The amount of the card will be deducted from the order total.

What should I do if the value of the e-gift card does not cover the total amount of my order?

If the total amount of the order is greater than the balance on the e-gift card, the recipient will have to pay the difference using one of the other payment methods accepted on our website.

It is not possible to use two e-gift cards for the same order.

Can I use the e-gift card for several purchases?

If the balance of the e-gift card is not used up during a purchase, the remaining amount will be kept for future purchases.

How can I check my e-gift card balance?

To check your gift card balance, go to the page below and enter your gift card number and security code : https://zadig-et-voltaire.com/eu/be/gift-card-account

Does the e-gift card have an expiry date?

Your e-gift card is valid for one year from the date of purchase. The balance will expire if it is not used by the end of this period and it will not be possible to get it back.

What happens if I lose my e-gift card?

If you have lost your e-gift card or cannot find its number or security code, please contact our Customer Services.

Can I return items purchased with an e-gift card?

Our standard returns policy applies to items purchased using an e-gift card. This means items can be returned within 15 days of the purchase date. The amount to be refunded will be credited to the original e-gift card.

If another payment method was used in conjunction with the e-gift card, the amount to be refunded will first be credited to the gift card up to the limit of the original balance and the remainder will be refunded to the second payment method used.

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