FAQ
What guarantees are offered on my items?
Zadig&Voltaire items are designed to ensure your satisfaction and offer a guarantee of quality.
We offer a two-year guarantee from the date of purchase on all items purchased online or in one of our stores. This is a statutory guarantee of fitness for purpose that covers abnormal wear of a product. It does not cover loss, theft or breakage.
Does not cover damages, alterations, or modifications to the products caused by the customer. Does not cover damages caused by intensive use, misuse (direct exposure to light or sunlight, contact with liquid, rain, or food) or mishandling, tearing, and normal wear and tear, or failure to follow care instructions. Does not cover regular use and natural ageing of the product and its components (leather, hardware, textile). Does not cover texture variations, natural marks, or irregularities of natural products (leather or fabric) that are inherent to the product and do not constitute defects.
Please send us a copy of the invoice for any complaint relating to one of your purchases. For more information, please see our General Terms and Conditions of Sale.
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