FAQ

We repair all manufacturing defects free of charge for up to two years from the date of purchase.

If a repair is not feasible, we can offer you an exchange or return for a credit note (for items purchased in store) or a refund (for items purchased online). Except for manufacturing defects, the cost of any repairs, where feasible, outside the guarantee period, will be borne by the customer.
Please contact our Customer Service department via our form for an expert assessment by choosing the reason [After-Sales Service] and specifying your order number, the reference of the item in question and a description of the problem encountered. Our advisers will come back to you as soon as possible to assist you.