FAQ
Why has my order or one of my items been cancelled?
We are sorry to inform you that, in very rare cases, an item in your order may be cancelled due to lack of availability at the time the order is prepared.
If an item is cancelled, we will send you an email to let you know and another indicating that we will refund the cancelled item.
If you do not receive these emails, please check your junk folder. You can also see whether an item in your order has been cancelled by checking your customer account or the [Track my order] portal in the footer of our website.
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