Question 1

How do I track my order?

Accepted Answer

You will receive order-tracking notifications by email.

You can also track the progress of your order by logging in to your customer account, via the icon at the top right of the site on a computer or at the bottom of the menu on a phone.
If you have made your purchase as a guest (without creating a customer account) :

You can track your order using the [Track my order] portal in the footer of the Zadig&Voltaire site or by clicking here.

The portal can also be used by customers with an account.

Question 2

How do I return my item?

Accepted Answer

Important: certain items are excluded from the right of withdrawal for health and hygiene reasons. These include tights and fabric face coverings.

Return period

You have 15 days from the date of receipt of your order to return your item(s).

Return procedure

The returns procedure described in this section covers the countries territories eligible for the prepaid shipping label, as listed below:
Belgium / France / Denmark / Spain / Estonia / Finland / Latvia / Lithuania / Luxembourg / Netherlands / Portugal / Poland
/ Slovenia.

To return your item(s), please follow the procedure below:

1. Log in to your customer account. Access your order and click on [Return item]. Select the item(s) you want to return and indicate the reason for the return. If you do not have a customer account and have placed your order as a guest click on [Return] in the footer of our site or directly on our returns portal.

2. Print your return slip to include inside your return package and your prepaid Chronopost label to be affixed to the outside of the package.

3. Deposit your package in the Chronopost pick-up point of your choice. Find the list of pick-up points here.*

*For Ireland, Italy, Monaco, Greece, Cyprus, Sweden, Croatia, Austria, Romania, Bulgaria, Latvia, and Hungary, we invite you to contact Zadig & Voltaire Customer Service so that the collection of your return can be arranged at your home by our carrier.

4. Your return will be processed within 14 days from its date of receipt at our warehouse.

5. After checking that the returned product meets our criteria for returns (new product, not worn, in its original packaging and with the labels attached) we will refund you using the same payment method initially used to place the order. You will receive your refund confirmation by email.

DHL handles returns for countries outside the eurozone, including Switzerland and the United Kingdom.
If you are returning an item from a territory that is not part of the list of countries and territories eligible for the prepaid transport label, please contact our Customer Service department via this form, so that one of our advisers can schedule a collection of your parcel.

How do I check that my return has arrived?

You can track the delivery of your return parcel using the tracking number on your prepaid Chronopost label, which starts with X, and can be found below the first barcode. You will find your prepaid label in the email sent to you when confirming your return request. Please note that your return will be processed within 14 days of its date of receipt at our warehouse.

Question 3

How do I delete my customer account and my personal data?

Accepted Answer

If you wish to delete your customer account and your personal data, please contact our customer service advisers via our form. They will be able to assist you.

However, data relating to your invoices, warranty-covered products, or your request to exercise your rights cannot be deleted for legal or contractual reasons. These will be deleted once the retention period is reached.

Find all the information about the use of your personal data by clicking here.

Question 4

Can I change the items in my order?

Accepted Answer

It is not possible to amend your order because it is sent to our logistics provider in real time, as soon as it is created.

Once you receive the parcel, you can return one or more items free of charge by printing a prepaid carrier label from our website (this service is available for France and certain other territories). Please refer to the returns procedure for more information on this.

You can also exchange items purchased on the internet at a Zadig&Voltaire store (excluding department stores and outlets) for an item of identical or higher value, subject to payment of the price difference, if any.

We recommend that you contact the store before you visit to check that the item you want is available. Please refer to the in-store exchange policy for more information on this.

Question 5

I did not receive my refund, what should I do?

Accepted Answer

We process your return within 14 days of receipt of the item at our warehouse. After we have checked that the returned product meets our criteria for returns, you will receive an email confirming your refund.
If, however, you do not receive your refund after this period, please contact our Customer Service department via our contact form.

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