FAQ

It is not possible to amend your order because it is sent to our logistics provider in real time, as soon as it is created. Once you receive the parcel, you can return one or more items free of charge by printing a prepaid carrier label from our website (this service is available for France and certain other territories). Please refer to the returns procedure for more information on this. You can also exchange items purchased on the internet at a Zadig&Voltaire store (excluding department stores and outlets) for an item of identical or higher value, subject to payment of the price difference, if any. We recommend that you contact the store before you visit to check that the item you want is available. Please refer to the in-store exchange policy for more information on this.