Orders and returns

Do you have an account? Click here (to) “access my account”

From 31/12/20, returns with a prepaid label are no longer available for the UK. Returns are still possible and free of charge, please contact our customer service who will arrange a parcel collection at your home.

Order tracking

Do you have a customer account? Log in to your account to track your order.

Did you place your order as a guest? You will receive order status updates by email to the address you entered when ordering. You can track your order on our website once it has been shipped.

Creating a return request

To create a return request for an order placed using a customer account, log in to your account. Select the order and click on “Create my return”.

To create a return request for an order placed as a guest, enter your order number and the related email address.

Enter the email as in the order billing address.