FAQ
How do I place an order on the internet?
Order online
- Select the product you want to buy and add it to the basket. Make sure you select your size when necessary (ready-to-wear clothing, shoes and jewellery).
- Continue your purchase by clicking on the [Basket] icon at the top right of the page.
- Confirm your basket. You can either log in (if you already have a customer account), create an account, or continue the purchase as a guest.
We recommend having a customer account to improve your experience.
- Please enter your email address carefully, as it cannot be changed later.
- Complete and carefully check your contact details, as well as your delivery and billing address.
- Select a payment method: Visa, Mastercard, Maestro, Carte Bleue, American Express, PayPal, Klarna or Apple Pay.
- Confirm the payment so that your order can be processed.
- You will receive an order confirmation email summarising the item(s) purchased and showing your order number. If you do not receive it, please check your junk folder.
Confirmation of my order
You will receive an order confirmation email a few minutes after you make a purchase from our online store, summarising the item(s) purchased and showing your order number.
If you do not receive it, please check your junk folder. You can also view the order and its progress by logging into your customer account via the icon at the top right-hand corner of the page on a computer screen or via the icon in the menu on a mobile phone.
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