Question 1

I would like to create my customer account on the Zadig&Voltaire online store

Accepted Answer

We recommend having a customer account to improve your experience on our Zadig&Voltaire online store.

To create your account :

- Click on the [My Account] icon at the top right if you are on a computer or on the [My Account] icon in the menu if you are on a mobile phone.

- Enter your email address and complete the various fields on the account creation form.

- Click on [Confirm] to confirm the creation of your account. Once your account has been created, you will receive an information email.
You can also create your customer account when placing an order.
Finally, please note that you must have a customer account to benefit from promotional offers during our Private Sales.

Question 2

I’ve forgotten my password: how do I reset it?

Accepted Answer

If you have forgotten the password associated with your customer account :

- Access the authentication panel by clicking on the My Account icon at the top right of the page on a computer or via the menu on a mobile phone.

- Click on [Forgotten password?]. You will receive an email telling you how to reset your password.

This will include a code to enter and a link you can click directly to access the password reset page, where you will be asked to choose a new password.

If you do not receive the email, please check your junk folder.

Question 3

I cannot log in to my account

Accepted Answer

If access to your customer account is blocked despite an attempt to reset your password, please contact our customer service advisers via our form . They will be able to assist you.

Question 4

I would like to change the personal information on my customer account

Accepted Answer

Log in to your account to change your personal information.

In the [My information] section, you can update your name or password, or enter your date of birth. However, it is not possible to change the email address attached to your customer account.

In the [My addresses] section you can add, delete or change your delivery addresses.

Please note that changing a delivery address will have no impact on previous orders.

Question 5

How do I delete my customer account and my personal data?

Accepted Answer

If you wish to delete your customer account and your personal data, please contact our customer service advisers via our form. They will be able to assist you.

However, data relating to your invoices, warranty-covered products, or your request to exercise your rights cannot be deleted for legal or contractual reasons. These will be deleted once the retention period is reached.

Find all the information about the use of your personal data by clicking here.

Question 6

How does Zadig&Voltaire use my personal data?

Accepted Answer

For any questions about the use of your personal data, please check our Privacy Policy page.

Question 7

How do I receive information about Zadig&Voltaire's latest news and offers?

Accepted Answer

You can subscribe to our newsletter for all our latest news and offers.

Simply enter your e-mail address in the field indicated in the footer on our website. You can also subscribe to our newsletter via your customer account, in the [Overview] section.

Please follow our Instagram account for our latest news, including our campaigns, runway shows and new products.

Question 8

I would like to unsubscribe from the Zadig&Voltaire newsletter

Accepted Answer

Unsubscribing from our newsletter is easy. To do so, you have two options:

Option 1:

- Open the latest Zadig&Voltaire newsletter you received.

- Click at the bottom on the phrase [If you wish to unsubscribe, click here]. You will then be directed to a webpage.

- Indicate the reason for your unsubscription and then click on [Unsubscribe].

The unsubscription is automatic.

Option 2:

- Log in to [My Account] space.

- Click on the [My Information] tab, which will take you to your personal information.

- In the [Marketing Communications] section, adjust your communication preferences as you wish, or check the box "I wish to unsubscribe from all Zadig&Voltaire news, promotional offers, and private sale invitations by email and phone."

- Finally, click on [Update my information] to confirm your unsubscription, which will take effect within 48 hours.

Should you need any assitance, we invite you to contact our advisors

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