Question 1

After-sales service

Accepted Answer

The quality of our products is our primary concern.

Despite the quality controls carried out at the various stages of production, on rare occasions, an item you buy may be affected by a quality defect. Whether you bought the item on our website Zadig-et-Voltaire.com or in one of our stores, please contact our Customer Service team using our form and select the reason [After-sales service]. Please specify your order number if you made the purchase on our online store or the name of the store where you made the purchase, the item reference and a description of the problem encountered. Our advisers will get back to you at the earliest opportunity.

Question 2

Care guide

Accepted Answer

Please always refer to the care label on your item. You can additional guidance by visiting the Care Conditions page here.

Question 3

Size guide

Accepted Answer

If you unsure which size you need, please check the Size Guide available for each product description on our website. Simply choose the desired item, click on the [Size Guide] to the right of the product page and check your measurements to find the right size for you. If you make your purchase from a smartphone, simply click on [Select a size] to access the [Size Guide] section.
Please write to our Customer Service department via the contact form for measurements of items that are not already available on the site from the [Product Details] tab.

Question 4

How can I have my item repaired?

Accepted Answer

We repair all manufacturing defects free of charge for up to two years from the date of purchase.

If a repair is not feasible, we can offer you an exchange or return for a credit note (for items purchased in store) or a refund (for items purchased online). Except for manufacturing defects, the cost of any repairs, where feasible, outside the guarantee period, will be borne by the customer.
Please contact our Customer Service department via our form for an expert assessment by choosing the reason [After-Sales Service] and specifying your order number, the reference of the item in question and a description of the problem encountered. Our advisers will come back to you as soon as possible to assist you.

Question 5

What guarantees are offered on my items?

Accepted Answer

Zadig&Voltaire items are designed to ensure your satisfaction and offer a guarantee of quality.

We offer a two-year guarantee from the date of purchase on all items purchased online or in one of our stores. This is a statutory guarantee of fitness for purpose that covers abnormal wear of a product. It does not cover loss, theft or breakage.

Does not cover damages, alterations, or modifications to the products caused by the customer. Does not cover damages caused by intensive use, misuse (direct exposure to light or sunlight, contact with liquid, rain, or food) or mishandling, tearing, and normal wear and tear, or failure to follow care instructions. Does not cover regular use and natural ageing of the product and its components (leather, hardware, textile). Does not cover texture variations, natural marks, or irregularities of natural products (leather or fabric) that are inherent to the product and do not constitute defects.

Please send us a copy of the invoice for any complaint relating to one of your purchases. For more information, please see our General Terms and Conditions of Sale.

Question 6

Can I be notified when an article is (back) in stock?

Accepted Answer

To receive a notification by email when an item or size is (back) in stock :

- Go to the product page,

- Click on [NOTIFY ME BY EMAIL] make sure you select a size first where necessary (ready-to-wear clothing and shoes).

- Enter your email address.

You can view all your notifications under the [My Notifications] section of your customer account.

Question 7

Can I request gift wrapping?

Accepted Answer

We do not currently offer gift wrapping for online purchases.

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