You cannot return an item in store for a refund. You can find our online returns procedure here.

Despite the utmost care we take in preparing your order, you may, under exceptional circumstances, find that your item has a quality fault. In this case, you have 15 days from the date of receipt of your order to return it free of charge; please make sure you indicate the reason for the return.

If you notice a quality fault with your item after this period, please contact our Customer Service department via our form, specifying your order number, the reference of the item in question and a description of the problem encountered. Our advisers will come back to you as soon as possible to assist you.