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Faq  /  Delivery  /  I did not receive my order: what should I do?

I did not receive my order: what should I do?

If you have not received your parcel within 5 working days, we recommend that you check the status of your order. If you see any concerns with the shipping of your order, please contact our Customer Service department via the form. We will raise a query with our carrier to locate your parcel as soon as possible.

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