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Zadig&Voltaire items are designed to ensure your satisfaction and offer a guarantee of quality. We offer a two-year guarantee from the date of purchase on all items purchased online or in one of our stores. This is a statutory guarantee of fitness for purpose that covers abnormal wear of a product. It does not cover loss, theft or breakage. Please send us a copy of the invoice or order number for any complaint relating to one of your purchases. For more information, please see our General Terms and Conditions of Sale.