Question 1

What payment methods are accepted?

Accepted Answer

We offer the following payment methods: Visa, Mastercard, American Express, Discover, PayPal, Klarna and Apple Pay.

Question 2

Is payment on the site completely secure?

Accepted Answer

Payment by credit card on our site is completely secure. The data are encrypted and sent to our service provider ADYEN S.A. The latter is responsible for the automated storage and processing of information relating to each order, including bank details, in a secure environment. Zadig&Voltaire does not hold any sensitive payment data. Payment for each purchase will be verified with the card-issuing bank. Bank confirmation of the payment is needed for us to confirm the order. Otherwise, it will be cancelled. Zadig&Voltaire reserves the right to ask any new customer for proof of their identity to combat fraud and ensure deliveries are correct.

PayPal transactions on our site are completely secure thanks to high-level encryption. You only register your credit card once in your PayPal account. PayPal guarantees that your information will be stored securely so that you do not need to provide it to us. Simply pay using your email address and password. PayPal monitors each transaction 24/7 to combat fraud and email phishing, and to detect identity theft.

Question 3

Why might my credit card be refused?

Accepted Answer

Your credit card could be refused for one of the following reasons:

1) Your card has expired - Check the expiry date of your card.
2) You have reached the card's available debit limit - Check the authorized amount of your card with your bank.
3) One of the details entered is incorrect - Check that you have entered the correct data in the corresponding fields.
4) Your order was flagged as possible fraud due to recent activity - Please contact our Customer Care Team if you believe your order was incorrectly refused.

Question 4

When will my account be debited for the amount of my order?

Accepted Answer

For orders paid by credit card and PayPal, the funds will be debited when the order is shipped. A temporary authorization hold will be placed on your account at the time the order is placed to ensure the funds are available once the order ships. For Klarna orders, the same process will apply but for the amount of your first installment owed to Klarna. The rest of your installments will then be paid to Klarna every two weeks for the balance of your order.

Question 5

How do I use a promo code?

Accepted Answer

To use a promo code, please access your bag page by adding at least one item beforehand. You can enter your promo code in the [PROMO CODE] field and then click on [Apply].
If your promo code does not work, it may be for one of the reasons listed below:
- The code has been entered incorrectly.
- The code is no longer valid. Please check the validity period with one of our advisers.
- Certain conditions do not allow the code to be applied: for example, the code is not valid for a discounted item.
- The code has already been used.
- Your code is linked to your customer account and you need to be logged in to your account to be able to apply it.
Unless otherwise indicated, promo codes issued by our Customer Care Team are valid only on our online store. It is not possible to use two promotional codes for the same order.

Question 6

How do I pay by PayPal?

Accepted Answer

At the payment stage, please select PayPal. You will be redirected to the PayPal interface. Start by entering the email address associated with the PayPal account. If you already have an account, click on [Next], otherwise click on [Open an account]. Enter your password and choose an existing payment option or save a new bank card. Click on [Pay]. You will then be redirected to our online store, which will show that your order has been created. At the same time, you will receive an order confirmation email summarizing the item(s) purchased and showing your order number. If you do not receive it, please check your spam folder.

FAQ

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