Question 1

Return Conditions

Accepted Answer

Your item must be returned to us in perfect condition, in its original packaging, not worn, not washed and with its label attached for us to accept its return and process your refund. Bags and leather goods must be returned with their fabric bag. Perfumes must remain sealed in their box under the plastic blister. Returns must be made from the country or territory where the order was originally shipped.
Important: certain items are excluded from the right of withdrawal for health and hygiene reasons. These include tights and fabric face coverings.

Question 2

Return Period

Accepted Answer

You have 30 days from the date of receipt of your order to return your item(s) purchased at full price. End of season styles purchased on sale for 20% or more are considered to be final sale and are ineligible for return. Sale pricing may not be applied retroactively toward previous purchases.

Question 3

Are there any return costs?

Accepted Answer

We currently offer free returns for full-price items. End of season styles purchased on sale for 30% or more are considered to be final sale and are ineligible for return.

Question 4

How do I return my item?

Accepted Answer

Return conditions
In order for us to accept the return of your item and issue a refund, it must be returned to us in perfect condition, in its original packaging, unworn, unwashed and with its label. Bags and leather goods must be returned with their fabric bag. Perfumes must remain sealed in their blister box. You have 30 days from the date of receipt of your order to return your item(s) purchased at full price. Note: certain items are excluded from the right of withdrawal for health and hygiene reasons.

End of season styles purchased on sale for 30% or more are considered to be final sale and are ineligible for return.

Request a return label
To download your prepaid returns label we invite you to follow the following steps:

1. Log in to your customer account. Go to your order and click "Return an item". Select the item(s) you wish to return and provide the reason for the return. If you do not have a customer account and you placed your order in guest mode, click on "Make a return" at the bottom of our site or directly on our returns portal.

2. Print your return slip and your prepaid UPS label: insert your return slip in your package and stick the label on the outside of the package.

3. Drop off your package at the UPS location of your choice. Find the list of locations here.

4. Your return will be processed within 14 days from the date it is received in our warehouse.

5. After checking the conformity of the returned product (new product, unworn, in its original packaging and with labels) we will reimburse you using the same means of payment initially used for validation of the order. You will receive your refund confirmation by email.

How do I check the arrival of my return?
You can follow the delivery of your return package:

Via the “My account” area by clicking on “Track my return”.
Via the confirmation email that your return package has been picked up by the carrier, you can click on the “track my package” button.

If you need assistance with your return, please contact our Customer Care Team to receive a prepaid UPS return label.

Question 5

I did not receive my refund, what should I do?

Accepted Answer

We process your return within 10 business days of receipt of the item at our distribution center. After we have checked that the returned product meets our criteria for returns, you will receive an email confirming your refund.
If, however, you do not receive your refund after this period, please contact our Customer Care Team.

Question 6

Can I exchange an item purchased on the website?

Accepted Answer

We do not offer exchanges for orders placed through our online store.
You have 30 days from the date of receipt of your order to return for a refund for full-price styles and can then place a new order. End of season styles purchased on sale for 30% or more are considered to be final sale and are ineligible for return.

Question 7

How do I return an item in store?

Accepted Answer

At this time, online orders cannot be returned in store. Check back for updates as we are working to make this an option for our customers.

FAQ

Returns & Exchanges

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