Question 1

I would like to create my customer account on the Zadig&Voltaire online store

Accepted Answer

We recommend having a customer account to improve your experience on our Zadig&Voltaire online store.

To create your account, click on the [My Account] icon at the top right if you are on a computer or on the [My Account] icon in the menu if you are on a mobile phone. Enter your email address and complete the various fields on the account creation form. Click on [Confirm] to confirm the creation of your account. Once your account has been created, you will receive an confirmation email. You can also create your customer account when placing an order.

Question 2

I’ve forgotten my password: how do I reset it?

Accepted Answer

If you have forgotten the password associated with your customer account, access the authentication panel by clicking on the My Account icon at the top right of the page on a computer or via the menu on a mobile phone. Click on [Forgotten password?]. You will receive an email telling you how to reset your password. This will include a code to enter and a link you can click directly to access the password reset page, where you will be asked to choose a new password. If you do not receive the email, please check your junk folder.

Question 3

I cannot log in to my account

Accepted Answer

If access to your customer account is blocked despite an attempt to reset your password, please contact our customer service advisers via our form. They will be able to assist you.

Question 4

I would like to change the personal information on my customer account

Accepted Answer

Log in to your account to change your personal information. In the [My information] section, you can update your name or password, or enter your date of birth. However, it is not possible to change the email address attached to your customer account. In the [My addresses] section you can add, delete or change your delivery addresses. Please note that changing a delivery address will have no impact on previous orders.

Question 5

How do I receive information about Zadig&Voltaire's latest news and offers?

Accepted Answer

You can subscribe to our newsletter for all our latest news and offers. Simply enter your e-mail address in the field indicated in the footer on our website. You can also subscribe to our newsletter via your customer account, in the [Overview] section.

Please follow our Instagram account for our latest news, including our campaigns, runway shows and new products.

Question 6

I would like to unsubscribe from the Zadig&Voltaire newsletter/text notifications

Accepted Answer

Unsubscribing from our newsletter is easy. Simply open the last Zadig&Voltaire newsletter you received and click on the "Unsubscribe" link at the bottom of the email. You will then be taken to a web page. Please enter the reason you wish to unsubscribe, and click on "Unsubscribe" to complete your request.

You can opt out of receiving any further text messages by replying "STOP" to any Zadig&Voltaire text message you have received.

If you require additional support, please contact our Customer Care Team.

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